Saturday, 13 January 2018

Theories Of Performance Organizational And Service Improvement In The Public Domain

Colin Talbot
First published 2010 BY Oxford University Press
ISBN 978–0–19–957596–1
FILE        : PDF
PAGE     :  270
SIZE        :  3MB


CONTENS :
1 Introduction – Why the Issue of Performance Will Not Go Away 1
Consilience Deficit Disorder 4
Shape of the Book 12
PART I PERFORMANCE AND THEORY
2 Problematics of Performance 25
Introduction 25
Units and Levels of Analysis Problems 26
Conceptual Problems 33
Technical Problems 38
Problems of Politics, Values, and Objectives 49
Conclusions 50
3 Theories and Performance 52
Ways of Knowing: Positivism, Constructionism, and Realism 54
Ways of Knowing: Disciplinary Perspectives 59
Some Specific Theories and Performance 69
Concluding Comments 75
PART II GOVERNANCE AND PERFORMANCE
4 Performance Regimes: Institutions 81
Introduction 81
Issues in Shaping the Performance of Public Services 83
Toward an Institutional Framework for Analyzing Performance Regimes 91
Conclusions 96
5 Performance Regimes: Interventions 99
Managerial-Contractual Interventions 105
Capability Interventions 108
Systemic Interventions I: Competition 114
Systemic Interventions II: Voice and Choice 118
Performance Regimes: Institutions, Interventions, and Theory 120
6 Performance and Public Value(s) 123
Shareholder Value Versus Stakeholder Values 124
Organizational Culture and Values 125
Values-Based Theories 130
Shaping Public Values 137
PART III PERFORMANCE AND ORGANIZATIONS
7 Theories of Organizational Performance 143
The Rise and Fall of Organizational Effectiveness Studies 145
The Excellence, Quality, and Culture Movement 152
Organizational Effectiveness Redux: The 1990s ‘‘Performance’’ Movement 159
8 Theories of Performance of Public Organizations 169
Adopted Imports 170
Adapted Imports 171
Indigenous Innovations 174
Performance of Governments and Sectors 181
PART IV RESPONSES AND CONCLUSIONS – SHAPING PERFORMANCE
9 Performance Responses 189
Public Sector Staff and Organizations 190
Policy-Makers and Politicians 199
Conclusions 202
10 Shaping Public Performance 203
A Realist View of Performance: Brute Facts and Social Construction 204
Models of Performance 205
Performance Regimes 209

Public Values 211

Corporate Performance Management Best Practices A Case Study Approach to Accelerating CPM Results

BOB PALADINO
Published by John Wiley & Sons, Inc._____________  2013
ISBN 978-1-118-50745-2
FILE        : PDF
PAGE     : 326
SIZE        : 3MB

CONTENS:
Chapter 1 Introduction 1
                Corporate Performance Management Best Practices 4
                Executive Views on CPM 7
                MidMichigan Awards, Honors, and Results 
                My Promise 13
Chapter 2 Corporate Performance Management Core Best Practices 15
                Principle 1: Establish and Deploy a CPM Offi ce and Offi cer 16
                Principle 2: Refresh and Communicate Strategy 17
                Principle 3: Cascade and Manage Strategy 19
                Principle 4: Improve Performance 20
                Principle 5: Manage and Leverage Knowledge 22
                CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic 25
                Note 26
Chapter 3 Corporate Performance Management at MidMichigan Health 27
                Strategic Context and CPM Approach 27
                MidMichigan Health CPM Program Overview and Journey 30
                Principle 4: Improve Performance, 10-Step Business Improvement Approach 31
                Principle 4: Improve Performance, 10-Step Business
                Improvement Case Study 35
Chapter 4 Principle 4: Improve Performance— The MidMichigan Health System Journey 49
                CPM Maturity Levels for Principle 4: Improve Performance 50
Chapter 5 Improve Performance Best Practices 79
                Core Best Practices 80
                35 New Best Practices 80
Chapter 6 Shared Services: 10-Step Team Best Practice Cases 93
                Finance: Accounts Payable and Disbursements 10-Step
                Team Case Study, Smart Spending 94
                Finance: Financial and Management Reporting 10-Step
                Team Case Study, Streamline Information 113
                Human Resources: New Employee Requisition 10-Step
                Team Case Study, Simplify Hiring 129
                Supply Chain Management: New Product Requisition 10-Step
                Team Case Study, Manage Innovation 146
                Note 167
Chapter 7 Support Units: 10-Step Team Best Practice Cases 169
                Laboratory Services 10‐Step Team Case Study, Optimize the System 170
                Pharmacy Services 10‐Step Team Case Study, Smarter Formularies 190
                Notes 206
Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases 207
                Emergency Department 10‐Step Team Case Study, Improve
                Throughput, Customer Scores, and Revenue 208
                Care Coordination 10‐Step Team Case Study, Improve
                Medical Outcomes 221
                Orthopedics Department 10‐Step Team Case Study, Grow the Business 240
                Women’s Health Services 10‐Step Team Case Study, Grow the Business 258
                Note 277
Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap 279
                Maturity Model Criteria 280
                Five Key Principles of CPM Best Practice Blueprint 281

                CPM 10-Step Improve Performance 35 Best Prac

Implementing Beyond Budgeting :Unlocking the Performance Potential Second Edition

BJARTE BOGSNES
Published by John Wiley & Sons, Inc.________ 2016
ISBN 978-1-119-22228-6
FILE        : PDF
PAGE     : 303
SIZE        : 3 MB

CONTENS :
CHAPTER 1 Problems with Traditional Management 1
Introduction 1  Which Way in a New Business Environment? 4
                The Trust and Transparency Problem 7
                The Cost Management Problem 14
                The Control Problem 22
                The Target-Setting Problem 26
                The Performance Evaluation Problem 30
                The Bonus Problem 34
                The Rhythm Problem 45
                The Quality Problem 49
                The Efficiency Problem 52
CHAPTER 2 Beyond Budgeting 55
                The Philosophy 55
                Beyond Budgeting Roundtable 65
                The Beyond Budgeting Principles 69
                Handelsbanken—the Pioneer 74
                Miles—a Master of Servant Leadership 80
                The Reitan Group—Values at the Core 84
CHAPTER 3 The Borealis Case 91
                Introduction 91
                Creation of Borealis 92
                The Journey Begins 94
                The Borealis Model 99
                Implementation Experiences and Lessons Learned 115
                Borealis Today 119
CHAPTER 4 The Statoil Case 123
                Introduction 123
                Creating the Foundation 126
                Starting Out 130
                The Statoil Model 134
                A Dynamic Ambition to Action 190
                What Could Be Next? 199
                The Beyond Budgeting Research Program 210
                How Are We Doing? 212
                A New Start for Statoil? 217
CHAPTER 5 Beyond Budgeting and Agile 221
CHAPTER 6 Making the Change: Implementation Advice 229
                Create the Case for Change 232
                Handle Resistance 238
                Design to 80 Percent and Jump 240
                Contents ix
                Keep the Cost Focus 241
                Don’t Start with Rolling Forecasting Only 243
                Involve Human Resources and Agile IT 244
                You Can’t Get Rid of Command and Control
                through Command and Control 246
                Do Not Become a Fundamentalist 249
                Balanced Scorecard Pitfalls 250
                Revolution or Evolution? 260

                Closing Remarks 263

Multinational Financial Management Tenth Edition

Alan C. Shapiro
Published by John Wiley & Sons, Inc___2014
ISBN 978-1-118-57238-2
FILE        : PDF
PAGE     : 729
SIZE        : 8MB

BRIEF CONTENS :

1 Introduction: Multinational Enterprise and Multinational Financial Management 2
2 The Determination of Exchange Rates 52
3 The International Monetary System 88
4 Parity Conditions in International Finance and Currency Forecasting 138
5 The Balance of Payments and International Economic Linkages 183
6 Country Risk Analysis 214
7 The Foreign Exchange Market 256
8 Currency Futures and Options Markets 280
9 Swaps and Interest Rate Derivatives 312
10 Measuring and Managing Translation and Transaction Exposure 336
11 Measuring and Managing Economic Exposure 379
12 International Financing and National Capital Markets 422
13 The Euromarkets 455
14 The Cost of Capital for Foreign Investments 476
15 International Portfolio Investment 508
16 Corporate Strategy and Foreign Direct Investment 535
17 Capital Budgeting for the Multinational Corporation 554
18 Financing Foreign Trade 586
19 Current Asset Management and Short-Term Financing 613

20 Managing the Multinational Financial System 643

Financial Risk Management: Models, History, And Institution

Allan M. Malz.
Published by John Wiley & Sons, Inc__________2011
ISBN 978-1-118-02291-7
FILE        : PDF
PAGE     : 750
SIZE        : 6 MB

BRIEF CONTENS :
CHAPTER 1  Financial Risk in a Crisis-Prone World
CHAPTER 2  Market Risk Basics 43
CHAPTER 3  Value-at-Risk
CHAPTER 4  Nonlinear Risks and the Treatment of Bonds and Options
CHAPTER 5  Portfolio VaR for Market Risk
CHAPTER 6  Credit and Counterparty Risk
CHAPTER 7  Spread Risk and Default Intensity Models
CHAPTER 8  Portfolio Credit Risk
CHAPTER 9  Structured Credit Risk
CHAPTER 10 Alternatives to the Standard Market Risk Model
CHAPTER 11 Assessing the Quality of Risk Measures
CHAPTER 12 Liquidity and Leverage
CHAPTER 13 Risk Control and Mitigation
CHAPTER 14 Financial Crises

CHAPTER 15 Financial Regulation

Principles of risk management and insurance Twelfth edition

George E. Rejda, Michael J. McNamara
Published by Pearson Education, Inc.@2014
ISBN 978-0-13-299291-6
FILE        : PDF
PAGE     : 721
SIZE        : 14 MB

BRIEF CONTENS :

PART ONE BASIC CONCEPTS IN RISK MANAGEMENT AND INSURANCE
CHAPTER 1 RISK AND ITS TREATMENT 1
CHAPTER 2 INSURANCE AND RISK 19
CHAPTER 3 INTRODUCTION TO RISK MANAGEMENT 43
CHAPTER 4 ADVANCED TOPICS IN RISK MANAGEMENT 62

PART TWO THE PRIVATE INSURANCE INDUSTRY
CHAPTER 5 TYPES OF INSURERS AND MARKETING SYSTEMS 86
CHAPTER 6 INSURANCE COMPANY OPERATIONS 103
CHAPTER 7 FINANCIAL OPERATIONS OF INSURERS 123
CHAPTER 8 GOVERNMENT REGULATION OF INSURANCE 141

PART THREE LEGAL PRINCIPLES IN RISK AND INSURANCE
CHAPTER 9 FUNDAMENTAL LEGAL PRINCIPLES 165
CHAPTER 10 ANALYSIS OF INSURANCE CONTRACTS 184

PART FOUR LIFE AND HEALTH RISKS
CHAPTER 11 LIFE INSURANCE 198
CHAPTER 12 LIFE INSURANCE CONTRACTUAL PROVISIONS 231
CHAPTER 13 BUYING LIFE INSURANCE 255
CHAPTER 14 ANNUITIES AND INDIVIDUAL RETIREMENT ACCOUNTS 275
CHAPTER 15 HEALTH-CARE REFORM; INDIVIDUAL HEALTH INSURANCE COVERAGES 295
CHAPTER 16 EMPLOYEE BENEFITS: GROUP LIFE AND HEALTH INSURANCE 327
CHAPTER 17 EMPLOYEE BENEFITS: RETIREMENT PLANS 353
CHAPTER 18 SOCIAL INSURANCE 372

PART FIVE PERSONAL PROPERTY AND LIABILITY RISKS
CHAPTER 19 THE LIABILITY RISK 405
CHAPTER 20 HOMEOWNERS INSURANCE, SECTION I 426
CHAPTER 21 HOMEOWNERS INSURANCE, SECTION II 453
CHAPTER 22 AUTO INSURANCE 477
CHAPTER 23 AUTO INSURANCE AND SOCIETY 505
CHAPTER 24 OTHER PROPERTY AND LIABILITY INSURANCE COVERAGES 532

PART SIX COMMERCIAL PROPERTY AND LIABILITY RISKS
CHAPTER 25 COMMERCIAL PROPERTY INSURANCE 554
CHAPTER 26 COMMERCIAL LIABILITY INSURANCE 580

CHAPTER 27 CRIME INSURANCE AND SURETY BONDS 606

Saturday, 30 December 2017

Introduction to Management Accounting 16E

Introduction to Management Accounting 16E/
Charles T. Horngren, Stanford University; Gary L. Sundem,
University of Washington - Seattle; David Burgstahler, University of Washington - Seattle; Jeff Schatzberg,
University of Arizona. -
Published by Pearson Education, Inc________2014
ISBN 978-0-13-305878-9
FILE : PDF
PAGE : 861
SIZE : 9 MB

Brief Contents :

PART 1 Focus on Decision Making
Chapter 1 Managerial Accounting, the Business Organization, and Professional Ethics 2
Chapter 2 Introduction to Cost Behavior and Cost-Volume-Profit Relationships 36
Chapter 3 Measurement of Cost Behavior 86
Chapter 4 Cost Management Systems and Activity-Based Costing 122
Chapter 5 Relevant Information for Decision Making with a Focus on Pricing Decisions 180
Chapter 6 Relevant Information for Decision Making with a Focus on Operational Decisions 226

PART 2 Accounting for Planning and Control
Chapter 7 Introduction to Budgets and Preparing the Master Budget 270
Chapter 8 Flexible Budgets and Variance Analysis 310
Chapter 9 Management Control Systems and Responsibility Accounting 352
Chapter 10 Management Control in Decentralized Organizations 390

PART 3 Capital Budgeting
Chapter 11 Capital Budgeting 434

PART 4 Product Costing
Chapter 12 Cost Allocation 480
Chapter 13 Accounting for Overhead Costs 532
Chapter 14 Job-Order Costing and Process-Costing Systems 576

PART 5 Basic Financial Accounting
Chapter 15 Basic Accounting: Concepts, Techniques, and Conventions 618
Chapter 16 Understanding Corporate Annual Reports: Basic Financial Statements 660
Chapter 17 Understanding and Analyzing Consolidated Financial Statements 716
Appendix A Recommended Readings

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Essentials of Management Information Systems Twelfth Edition

Essentials of Management Information Systems Twelfth Edition /
Kenneth C. Laudon  And Jane P. Laudon
Published by Pearson Education, Inc.-----2017
ISBN 978-0-13-423824-1
FILE : PDF
PAGE : 531
SIZE : 32 MB

BRIEF CONTENS:

I Information Systems in the Digital Age 1
1 Business Information Systems in Your Career 2
2 Global E-Business and Collaboration 38
3 Achieving Competitive Advantage with Information Systems 76
4 Ethical and Social Issues in Information Systems 110

II Information Technology Infrastructure 149
5 IT Infrastructure: Hardware and Software 150
6 Foundations of Business Intelligence: Databases and Information Management 190
7 Telecommunications, the Internet, and Wireless Technology 226
8 Securing Information Systems 268

III Key System Applications for the Digital Age 307
9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 308
10 E-Commerce: Digital Markets, Digital Goods 340
11 Improving Decision Making and Managing Knowledge 382
IV Building and Managing Systems 421
12 Building Information Systems and Managing Projects 422

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Management Information Systems : MANAGING THE DIGITAL FIRM 13e

Management Information Systems : MANAGING THE DIGITAL FIRM 13e/
Kenneth C. Laudon  And Jane P. Laudon
Published by Pearson Education Limited 2014
ISBN 13: 978-0-273-78997-0
FILE : PDF
PAGE : 645
SIZE : 11 MB

B r i e f C o n t e n t s :
Part One Organizations, Management, and the Networked Enterprise 31
Chapter 1 Information Systems in Global Business Today 32
Chapter 2 Global E-Business and Collaboration 70
Chapter 3 Information Systems, Organizations, and Strategy 108
Chapter 4 Ethical and Social Issues in Information Systems 150

Part Two Information Technology Infrastructure 191
Chapter 5 IT Infrastructure and Emerging Technologies 192
Chapter 6 Foundations of Business Intelligence: Databases and Information Management 238
Chapter 7 Telecommunications, the Internet, and Wireless Technology 276
Chapter 8 Securing Information Systems 322

Part Three Key System Applications for the Digital Age 365
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 366
Chapter 10 E-Commerce: Digital Markets, Digital Goods 400
Chapter 11 Managing Knowledge 446
Chapter 12 Enhancing Decision Making 482

Part Four Building and Managing Systems 515
Chapter 13 Building Information Systems 516
Chapter 14 Managing Projects 556
Chapter 15 Managing Global Systems 590

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Friday, 29 December 2017

Strategic Management: Competitiveness & Globalization: Concepts and Cases, 12e

Strategic Management: Competitiveness & Globalization: Concepts and Cases, 12e /
Michael A. Hitt, R. Duane Ireland, and Robert E. Hoskisson
Published by Cengage Learning-----2017
ISBN: 978-1-305-50214-7
FILE : PDF
PAGE : 771
SIZE : 54 MB

BRIEF CONTENS:
Part 1: Strategic Management Inputs 2
1. Strategic Management and Strategic     Competitiveness, 2
2. The External Environment: Opportunities, Threats, Industry Competition, and Competitor Analysis, 38
3. The Internal Organization: Resources, Capabilities, Core Competencies, and Competitive Advantages, 76

Part 2: Strategic Actions: Strategy Formulation 108
4. Business-Level Strategy, 108
5. Competitive Rivalry and Competitive Dynamics, 1  6. Corporate-Level Strategy, 172
7. Merger and Acquisition Strategies, 204
8. International Strategy, 236
9. Cooperative Strategy, 276

Part 3: Strategic Actions: Strategy Implementation 308
10. Corporate Governance, 308
11. Organizational Structure and Controls, 344
12. Strategic Leadership, 382
13. Strategic Entrepreneurship, 416

Part 4: Case Studies C-1

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